Reference

How We Protect Your Privacy

When you open an account at maxwin adalah, your personal information is protected by industry-standard encryption and access controls.

Account data encrypted end-to-endDANA, OVO, GoPay, QRIS verifiedNo third-party sale of your details
Explore the Lobby Read FAQ
maxwin adalah How We Protect Your Privacy
CONTACT US ANYTIME

Reach Our Privacy Team

Live Chat Support Available 24/7 in the lobby. Click the chat icon at the bottom right to…
Email Us Send privacy requests to [email protected]. Include your username and the exact information you need.
In-Account Settings Log in, go to Account > Privacy & Security to review your stored data…
HOW WE KEEP YOU SAFE

Data Handling & Account Security

Encryption Standard

All passwords, payment details and personal identifiers are encrypted using AES-256 before storage. Your session is also encrypted when you access the lobby or live casino tables from any device.

Cookie & Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your language and payment preferences. No tracking cookies are placed without your consent in Account Settings.

Data Retention Rules

Account basics (name, email, verified payment method) are kept for 7 years to meet regulatory requirements. Game history logs stay for 3 years. You may request deletion where local law permits.

Third-Party Sharing

We only share your data with payment processors (DANA, OVO, GoPay, QRIS), identity verification services, and authorities where local law requires. We do not sell or rent your information.

Account Access Requests

Submit a Subject Access Request via live chat or email [email protected]. We'll send you a copy of all personal data we hold about you within 10 business days.

Data Correction & Deletion

You can update your phone number, email and address in Account > Settings anytime. Deletion requests are processed where local law permits; contact support for the formal process.

Frequently Asked About Privacy

We collect your full name, date of birth, email, phone number, verified payment method (DANA, OVO, GoPay or QRIS account details), and your gameplay history. Identity is verified once during signup; payment details are encrypted and only shared with the payment processor you choose.

Account information is retained for 7 years to comply with local regulations. Game history logs are kept for 3 years. If you close your account, we anonymize personal identifiers but retain transaction records as required by law.

Yes. Go to Account > Privacy & Security and select 'Download My Data', or email [email protected] with 'Data Request' in the subject line. We'll send you a complete file of your stored information within 10 business days.

No. We do not sell, rent or trade your personal data. We share information only with payment processors and compliance authorities where local law requires. Your data is strictly for your account operation and regulatory compliance.

Payment information is encrypted with AES-256 encryption before storage and is never stored in plaintext. When you deposit via DANA, OVO, GoPay or QRIS, the transaction is routed directly to the payment provider; maxwin adalah never holds your full payment credentials.

Account closure removes your access to the lobby and live tables. Personal identifiers are anonymized within 30 days, though transaction records are kept for 7 years as required by local law. You may request permanent deletion where local law permits; contact support for details.

Visit Account > Privacy & Security to manage cookie preferences. You can disable functional and analytics cookies anytime. Session cookies (required to keep you logged in) cannot be disabled, but you can clear them by logging out or deleting your browser cache.

Related Pages

maxwin adalah Indonesia FAQ About Us maxwin adalah Casino Register