Frequently asked questions about our terms
No. When you close your account, you can withdraw any balance you have. You must request withdrawal before closure. Once closed, you cannot reopen the same account, but you can apply for a new one after 30 days. Your data is kept per our retention policy.
Yes. Go to your Account Settings and select Payment Method. You can switch between DANA, OVO, GoPay and QRIS anytime. Your next deposit will use the new method. Previous transactions stay linked to their original payment method for record-keeping.
Withdrawals to DANA, OVO, GoPay and QRIS typically arrive within 15 minutes after we verify your account. Bank transfers may take one to two hours. We verify every withdrawal for security before processing, which usually takes under one hour.
These terms apply to your entire account. You accept them all when you open an account. You cannot opt out of individual terms. However, you can close your account at any time if you no longer agree. We make major changes only with notice.
We notify you of any material changes to these terms before they take effect. You can review the new terms and decide whether to continue. If you disagree, you can close your account within the notice period. Continuing to use your account after the deadline means you accept the updated terms.
We use cookies to keep you logged in securely and to track your session for fraud prevention. Some cookies are essential for account security; others improve your experience. You can adjust non-essential cookies in your browser settings or in your account Privacy Preferences, though this may affect lobby performance.
Contact our support team via live chat in your account lobby, or use the email address in your Settings under Help. Describe the issue and include your account number. We investigate all complaints within one business day and respond with our findings and next steps.
